FAQ

1. Where is my order? Back to Top

• Please allow 1-3 business days for processing your order unless the products specified the approximate date that they will be shipped.
• Please note that business days are Monday - Friday.
• Orders placed on Friday will take 2 more days to process because we are closed on the weekends.
• Once the order was shipped, you will be getting a tracking number through e-mail.
• You may also check the order status on our website.

2. Are your products new? Back to Top

• Yes, all of our products are BRAND NEW unless specified.

3. Can I pick up an order at your store? Back to Top

• Unfortunately, we are an online company located in California and currently do not offer pick up options. However, most orders in California usually receives in 1-3 business days depending on the city.

4. What shipping carrier do you use? Back to Top

• We use 3 different carriers to ship our products: Fedex, UPS, or USPS.

5. Is Bark Collar Store.com Secure? Back to Top

• barkcollarstore.com uses Yahoo SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time you enter a credit card number on barkcollarstore.com for payment or for verification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers.

6. What are my payment options? Back to Top

• We accept Visa, Mastercard, American Express, Discover, and Paypal.

7. Do you charge sales tax? Back to Top

• We only charge sales tax to packages that are billed or shipped to California.

8. What is your return policy? Back to Top

• We offer a 30 day return policy (from the date of the shipment). Please see our return policy page. You must request for a return authorization number before returning any packages.

9. Is it safe to enter my credit card information on your website? Back to Top

• Yes, our website has Secure Socket Layer (SSL) technology (the same technology that banks use), which will make it impossible for anyone to steal your information.

10. Do you accept Paypal? Back to Top

• Yes, we do. Please choose the Paypal button at the shopping cart page to submit your order via Paypal.

11. Do you ship internationally? Back to Top

• Yes, we currently ship to United States, Canada, Puerto Rico, Europe, Australia, and Asia.

12. Does Bark Collar Store.com sell or release my personal information? Back to Top

• Bark Collar Store.com respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site, will be used for processing purposes only. The only e-mail you will receive from Bark Collar Store.com will be in regard to your order, RMA status and other information you may have requested.